FAQ

WILL I ACTUALLY BE LOCKED INTO THE ROOM?

No, all of our exits can be fully accessed at all times. The only thing keeping you in the room is your desire to beat it!

ARE YOUR ROOMS SUITABLE FOR EVERYONE?

Certainly! We assume no prior knowledge: everything you need is right there in the room with you. Young and old, intro- and extro-verted, female and male – all are guaranteed a good time!

One caveat, however: the rooms aren’t really designed for children under 10 (although if you’re convinced that your munchkin can handle it, it’s up to you!), and junior room escapers (under 16 years) need to be supervised by an adult.

You can read the full waiver here.

HOW LONG DOES IT TAKE?

Our Ex Libris room lasts for 75 minutes, The Artefact lasts for 60 minutes, and the Blitz Room lasts for 15 minutes. You’ll want to arrive 5 to 10 minutes before your booking time to settle in, and after your game there will be a short debrief (for the full-length rooms).

WHAT SHOULD I BRING?

Leave behind that graphics calculator and cryptology textbook – you’re not going to need them. Nor will you need any writing tools, paper, skeleton keys, hacksaws, Prison Escape 101 books, DVDs of Lost, or anything of the sort – all you need is right there in the room with you.

In short, you don’t need to bring anything, just your curiosity and excitement!

WILL STRANGERS BE JOINING THE SESSION I BOOKED?

Absolutely not. Once you book a session, it’s all yours. We will not add anyone else to your booking.

CAN I ADD EXTRA PEOPLE TO MY BOOKING?

Of course you can, we’d love to host them too! Just keep in mind that the limit for the Ex Libris room is 10 players. Just bring them along and we’ll settle the difference on the day.

WHAT IF THERE'S LESS PEOPLE THAN I BOOKED FOR?

If you inform us more than 24 hours before your game, we will provide you with a full refund for the missing players. After that, we will provide a 50% refund for players who don’t attend.

WHAT ARE YOUR CANCELLATION POLICIES?

If you inform us of your cancellation more than 48 hours before your game, we will provide you with a full refund. If you inform us between 24 and 48 hours before your game, we will provide you a voucher for 50% of the amount that you can use at a later date. We will, unfortunately, not be able to refund any cancellations made on the day.

WHAT IF I'M NOT HAPPY WITH MY EXPERIENCE?

We offer a Delight Guarantee: we are so convinced that you are going to have a brilliant experience that we will do anything to address a shortfall in that expectation. That means if you want a complete refund, you’ve got it. Or if anything else wasn’t up to scratch, let us know and we will make it right.

DO YOU HAVE GIFT CARDS?

Yes, we do! Click here and select “Gift Vouchers”, and you can choose from either a pre-set amount, or an entire experience for a set number of people. You will be sent a printable PDF, and the voucher is valid for a year from purchase.

WE LOVED NEXT LEVEL ESCAPE, WHAT OTHER ESCAPE ROOMS DO YOU RECOMMEND?

We’re so glad you enjoyed your experience! For your next escape room experience, we recommend the folks at Enigma Room (great stories and a cool range of puzzles), Cipher Room (incredible theming with a variety of puzzles) or Paniq Room (excellent puzzles and spot-on theming).

DO YOU HAVE A WAIVER FORM, AND WHAT'S ON THERE?

Yes, we do have a waiver form that all players over 16 years of age must sign before playing any of our rooms. Players under 16 years must be accompanied by a guardian, who will sign the waiver on their behalf. Read the full waiver text here.